Terms of service

Welcome to CASA FLORA. By accessing or using our website, placing an order, or booking our services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services.

Throughout this document, “CASA FLORA,” “we,” “our,” and “us” refer to CASA FLORA, operating within the United Arab Emirates.

1. Our Services

CASA FLORA specializes in:

  • Fresh flower arrangements
  • Luxury bouquets
  • Rose collections
  • Event floral styling
  • Wedding and occasion decor
  • Vase arrangements
  • Floral gift bundles
  • Customized floral creations

We reserve the right to modify, discontinue, or update products, services, pricing, or availability at any time without prior notice.

2. Orders & Payments

All orders are subject to availability and confirmation.

By placing an order, you confirm that:

  • All information provided is accurate and complete
  • You are authorized to use the selected payment method
  • You agree to the pricing displayed at checkout

Prices are listed in AED unless otherwise stated.

CASA FLORA reserves the right to refuse or cancel any order due to:

  • Product unavailability
  • Pricing or description errors
  • Suspected fraudulent activity
  • Delivery limitations

If your order is canceled after payment, a full refund will be issued.

3. Fresh Flower Disclaimer

Flowers are natural products and may vary slightly in:

  • Color
  • Size
  • Shape
  • Bloom stage
  • Seasonal availability

While we aim to match displayed arrangements as closely as possible, substitutions of equal or greater value may occasionally be necessary to maintain quality and freshness.

4. Event & Custom Decor Services

For weddings, events, or custom floral installations:

  • A deposit may be required to confirm bookings
  • Final designs may vary slightly due to flower availability
  • Last-minute modifications may incur additional charges
  • Cancellation terms for events are outlined in the booking agreement

CASA FLORA reserves the right to photograph floral setups for portfolio and marketing purposes unless otherwise requested in writing.

5. Delivery

We currently operate within the United Arab Emirates.

Customers are responsible for providing accurate delivery details including:

  • Recipient name
  • Contact number
  • Full address
  • Preferred delivery timing

CASA FLORA is not responsible for delays caused by:

  • Incorrect delivery information
  • Recipient unavailability
  • Weather conditions
  • Traffic or unforeseen circumstances

If a recipient is unavailable, we may:

  • Leave the order with reception/security
  • Attempt re-delivery (additional charges may apply)
  • Contact the sender for further instructions

6. Intellectual Property

All content on our website including:

  • Images
  • Logos
  • Branding
  • Product photography
  • Text
  • Floral concepts
  • Graphics

are the intellectual property of CASA FLORA and may not be copied, reproduced, or distributed without written permission.

7. Limitation of Liability

CASA FLORA shall not be liable for:

  • Indirect or incidental damages
  • Emotional disappointment due to flower preferences
  • Delays beyond our control
  • Allergic reactions related to flowers or plants
  • Natural deterioration of flowers after delivery

Our maximum liability shall not exceed the amount paid for the order.

8. User Conduct

You agree not to:

  • Misuse the website
  • Submit false information
  • Attempt unauthorized access
  • Use our services for unlawful activities

Any misuse may result in restricted access or legal action.

9. Privacy

Your use of our services is also governed by our Privacy Policy.

10. Governing Law

These Terms of Service shall be governed by the laws of the United Arab Emirates.

Any disputes arising from the use of our services shall fall under the jurisdiction of UAE courts.

11. Contact Information

For any questions regarding these Terms of Service:

CASA FLORA
Email: info@casaflora.ae
Phone: 050 293 4838
Phone: 045 582 753
United Arab Emirates