Shipping policy

CASA FLORA proudly delivers fresh flowers and floral arrangements across the United Arab Emirates.

1. Delivery Areas

We currently deliver within:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • UAE serviceable locations

Delivery availability may vary depending on location and timing.

2. Delivery Timing

We aim to deliver orders promptly and professionally.

Available delivery options may include:

  • Same-day delivery
  • Scheduled delivery
  • Event setup delivery
  • Custom timing requests

Delivery windows are estimates and may vary due to:

  • Traffic conditions
  • Weather
  • High-demand periods
  • Public holidays

3. Same-Day Delivery

Same-day delivery may be available for orders placed before the daily cutoff time.

Availability depends on:

  • Product stock
  • Delivery location
  • Order volume

4. Delivery Responsibilities

Customers must provide accurate:

  • Delivery address
  • Recipient phone number
  • Access instructions

CASA FLORA is not responsible for failed deliveries caused by incorrect information.

Additional delivery fees may apply for re-delivery attempts.

5. Recipient Unavailability

If the recipient is unavailable, we may:

  • Leave the order with reception/security
  • Contact the sender or recipient
  • Reattempt delivery where possible

Flower freshness may be affected if deliveries are delayed due to recipient unavailability.

6. Delivery Presentation

All arrangements are carefully packaged to maintain quality and presentation during transport.

Because flowers are natural products, slight movement or blooming changes may occur during delivery.

7. Event Deliveries

For weddings, corporate events, or large floral setups:

  • Delivery and setup timing will be coordinated in advance
  • Access requirements must be communicated beforehand
  • Delays caused by venue restrictions are outside our responsibility

8. Shipping Fees

Delivery charges are calculated based on:

  • Delivery location
  • Order size
  • Timing requirements
  • Special setup requests

Applicable fees are displayed during checkout.

9. Contact Information

CASA FLORA
Email: info@casaflora.ae
Phone: 050 293 4838
Phone: 045 582 753
United Arab Emirates