Refund policy
At CASA FLORA, customer satisfaction is extremely important to us. Due to the perishable nature of flowers, specific conditions apply to returns and refunds.
1. Fresh Flowers & Perishable Products
Fresh flowers are perishable and time-sensitive products.
Because of this:
- Returns are generally not accepted after delivery
- Refunds are not available for flowers that deteriorate due to improper care after delivery
However, if there is an issue with your order, we encourage you to contact us immediately.
2. Damaged or Incorrect Orders
If you receive:
- Damaged flowers
- Incorrect items
- Poor-quality arrangements
- Missing products
please contact us within 24 hours of delivery with:
- Your order number
- Photos of the issue
- A brief explanation
After review, CASA FLORA may offer:
- Replacement products
- Store credit
- Partial or full refund
depending on the situation.
3. Cancellation Policy
Standard Orders
Orders may be canceled before preparation begins.
Same-Day Orders
Same-day or urgent orders may not be eligible for cancellation once floral preparation has started.
Event & Wedding Orders
Custom event bookings may require deposits that are non-refundable once materials and flowers have been secured.
4. Non-Refundable Situations
Refunds will not be issued for:
- Incorrect addresses provided by the customer
- Recipient unavailability
- Delayed deliveries caused by external factors
- Slight variations in flower appearance or shade
- Natural flower lifespan after successful delivery
5. Refund Processing
Approved refunds are processed through the original payment method.
Refund timing may vary depending on your bank or payment provider.
6. Contact Information
For refund or return assistance:
CASA FLORA
Email: info@casaflora.ae
Phone: 050 293 4838
Phone: 045 582 753
United Arab Emirates